Getting Started with Amazon Reimbursement
Overview
Amazon Reimbursement helps identify money that may be owed due to inventory discrepancies, return-related issues, shipment errors, or commission-related fee differences.
KwickMetrics provides this as a managed service. You can review eligible reimbursement amounts in the system, and the KwickMetrics team manages the claim process on your behalf.
This article explains how to begin the Amazon reimbursement process and what to expect after initiating it.
What Can Be Recovered on Amazon
Amazon reimbursement coverage includes the following categories:
Inventory Issues
Lost, damaged, or destroyed inventory handled through Amazon fulfillment.Customer Return Issues
Return lost, replacement lost, carrier damaged, or refund-related discrepancies.Shipment Errors
Shipment lost or shipment damaged during fulfillment processing.Commission Fees
Commission-related discrepancies that may qualify for reimbursement.
Eligibility and timing may vary depending on the Amazon region.
How to Start the Process
As a standard user, you cannot directly submit reimbursement claims.
To begin the Amazon reimbursement service:
Open the Reimbursement section.
Select the Amazon marketplace (if multiple marketplaces are connected).
Review the Unclaimed Amount and reimbursement categories.
Use the “Expires in” filter to identify items nearing deadline.
Click “How to claim.”
Contact support as guided to initiate the reimbursement service.
The reimbursement team will then review your Amazon account and begin processing eligible claims.
What Happens After You Contact Support
Once the reimbursement service is initiated:
Your Amazon account is reviewed for eligibility.
Required documents may be requested, if applicable.
Claims are prepared and submitted according to Amazon policies.
Cases are created and managed by the reimbursement team.
You can monitor progress in Case Tracker.
Recovered amounts are reflected in the Claimed Amount section once processed.
Prerequisites
Your Amazon seller account must be connected.
Reimbursement service must be initiated using “How to claim.”
Summary
Amazon Reimbursement helps recover funds related to inventory issues, return discrepancies, shipment errors, and commission-related overcharges.
As a managed service, KwickMetrics handles the claim process on your behalf. Your responsibility is to review eligible amounts, initiate the service through “How to claim,” and monitor recovery progress.
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