Monitoring Reimbursement Cases and Understanding Cases
Overview
Once the Walmart reimbursement service is initiated, the KwickMetrics team manages claim submissions on your behalf. As cases are created and processed, you can monitor their progress through the Case Tracker section.
This article explains how to track Walmart reimbursement cases and understand recovery outcomes.
What Is Case Tracker
Case Tracker provides visibility into reimbursement cases created and managed for your Walmart United States account.
You can:
View active and closed reimbursement cases.
Track the financial value associated with each case.
Monitor whether a case is under review, reimbursed, or closed.
Review historical recovery results.
As a user, you can monitor cases but cannot create or edit them.
Case Views
Within Walmart reimbursement tracking, you may see:
Overall Cases
Displays both active and completed cases.Reimbursed Cases
Displays cases where Walmart has partially or fully processed reimbursement.
Case details reflect marketplace responses and internal claim handling.
Understanding Case Status
Case status indicates the stage of recovery. Common statuses may include:
Open
The case is under review or being processed.Closed
The case has reached a final outcome.Partially Reimbursed
Walmart has reimbursed part of the claimed amount.Fully Reimbursed
Walmart has reimbursed the full eligible amount.Not Eligible
Walmart determined that the claim does not qualify under policy.
Status updates depend on Walmart’s review and response timelines.
How Reimbursement Is Reflected
When reimbursement is processed:
The case status updates in Case Tracker.
The recovered amount appears under Claimed Amount in the Dashboard.
Historical case records remain available for reference.
This provides transparency between identified eligible amounts and actual recovery.
Prerequisites
Your Walmart United States account must be connected.
Reimbursement service must be initiated.
Reimbursement data sync must be completed.
Summary
Case Tracker allows you to monitor Walmart reimbursement cases handled by KwickMetrics. You can track open and closed cases, understand recovery outcomes, and review how much has been successfully reimbursed.
While the reimbursement team manages the operational process, Case Tracker ensures you maintain visibility into recovery progress.
Related Articles
Monitoring Amazon Reimbursement Cases
Overview Once the Amazon reimbursement service is initiated, the KwickMetrics team manages the claim process on your behalf. As cases are submitted and processed, you can monitor their progress through the Case Tracker section. This article explains ...Getting Started with Walmart Reimbursement
Overview Walmart Reimbursement helps identify money that may be owed due to inventory discrepancies, return-related issues, shipment problems, or referral fee overcharges. KwickMetrics provides this as a managed service. You can review eligible ...Getting Started with Amazon Reimbursement
Overview Amazon Reimbursement helps identify money that may be owed due to inventory discrepancies, return-related issues, shipment errors, or commission-related fee differences. KwickMetrics provides this as a managed service. You can review ...How Reimbursement Works in KwickMetrics
Overview The Reimbursement module helps sellers identify money that may be owed due to inventory discrepancies, return-related issues, shipment problems, or fee overcharges. KwickMetrics provides Reimbursement as a managed service. The system ...How to add KwickMetrics as an Authorized partner for managing your Amazon Reimbursement
Please follow this steps to add KwickMetrics as your Authorised partner. Step 1: Send Invite Link 1) Navigate to Settings -> User Permissions. 2) Click on Authorized Partners. 3) Select Add Authorized Partner. 4) Copy the invitation link and share it ...