Keyword Tracker Sync & Alerts Explained

Keyword Tracker Sync, Alerts, and Troubleshooting: Status, Errors, and Common Scenarios

Overview

This article explains how keyword data is synced in Keyword Tracker, how daily alerts work, and how to understand common statuses, errors, and restrictions that may appear during tracking.

Explanation

Keyword Tracker updates ranking data through sync processes that run either immediately or on a scheduled basis. Sync behavior is influenced by tracking status, product state, and available Listing Management credits. The system also provides daily email alerts summarizing keyword ranking changes.

Understanding sync states and alerts helps users identify why data may not be updating or why certain actions are temporarily unavailable.

Usage

Users should refer to this article when they need to:

  1. Understand how and when keyword ranking data updates.

  2. Enable or disable daily keyword alerts.

  3. Identify the meaning of sync statuses and error states.

  4. Resolve common issues such as disabled actions or missing data.

Sync Behavior

  1. Keyword Tracker syncs ranking data only when tracking is enabled.

  2. Syncs can run immediately or at the next scheduled time.

  3. Immediate syncs require sufficient Listing Management credits.

  4. During a sync, the product may show statuses such as queued, in progress, or updating.

  5. After completion, the latest ranking data is displayed.


Notes
NOTE: Ranking data is refreshed only after a sync successfully completes.

Product Sync Statuses

  1. Queued – The product is waiting for its sync to start.

  2. In Progress – Keyword ranking data is currently being collected.

  3. Updating – The system is processing and saving ranking data.

  4. Completed – Sync finished successfully and data is available.

  5. Completed with Errors – Sync finished, but some keywords may have issues.

  6. Failed – Sync did not complete successfully.

  7. Paused – Tracking is turned off for the product.


Info
INFO: Actions such as editing, deleting, or toggling tracking may be disabled while a product is syncing.

Daily Email Alerts

  1. Keyword Tracker supports daily email alerts for ranking changes.

  2. Alerts provide a summary of keyword position updates.

  3. Alerts can be enabled or disabled from the Alerts option in Keyword Tracker.

  4. Users can also unsubscribe using a link provided in alert emails.


Notes
NOTE: Alert settings apply at the account level and are delivered via email.

  1. Keyword Tracker uses credits from the shared Listing Management credit pool.

  2. If credits are insufficient:

    1. Immediate sync actions may be disabled.

    2. Warning banners or modals may appear.

  3. Tracking data will not update until credits are available.


Warning
WARNING: If credits are fully exhausted, no keyword syncs will run.

Common Issues and Resolutions

  1. Tracking toggle is disabled

    1. Reason: Product is currently syncing.

    2. Resolution: Wait for the sync to complete and refresh the page.

  2. “Run sync now” is unavailable

    1. Reason: Insufficient Listing Management credits.

    2. Resolution: Add credits or choose the scheduled sync option.

  3. No ranking data visible

    1. Reason: No completed sync or no keywords added.

    2. Resolution: Add keywords and ensure a sync has completed.

  4. Partial ranking data shown

    1. Reason: Sync completed with errors.

    2. Resolution: Review keyword list and wait for the next successful sync.

  5. Actions disabled in demo mode

    1. Reason: Account is in demo or impersonation mode.

    2. Resolution: Use a standard account to perform write actions.

Prerequisites

  1. Keyword Tracker tracking enabled for at least one product.

  2. Available Listing Management credits.

  3. Completed or scheduled sync.

Summary

Keyword Tracker relies on sync processes and credits to update ranking data and provide alerts. By understanding sync statuses, alert behavior, and common restrictions, users can quickly identify issues and ensure keyword tracking continues to run as expected.